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FAQ (39 results)

  • How do I book a camp?

    You can only sign up for one of our Summer Camps by online filling in and sending our booking form. The email address of the person making the booking will also be the return address to which we will send the travel documents. With your user name and password you are then able to log in into your personal MySummerCamps page.  

  • How do you go about diets and / or allergies?

    When you book a camp, please indicate if your child has any dietary requirements, any food allergies, or cannot eat any specific food products according to religious stipulations, or indeed any other particulars with respect to food. We will always take your dietary wishes into account and, if necessary, provide alternative food products.     

  • How can we reach the Summer Camps (by telephone)?

    The people responsible for each Camp are present at each location day and night and can be reached on their mobile phones.

  • How is overnight stay organised?

    The arrangements for overnight stay differ from camp to camp and age group. For more information please be referred to the page of your chosen camp under ‘where is your stay’.

  • How do I pay?

    After your booking via our website, you’ll receive our confirmation by email including our invoice. The invoice specifies the amount due as well as our account number for transfer. The mail also gives a direct link to iDEAL for easy transfer of the amount due.

  • How is transport taken care of to the Ardennes Camps?

    Own transport or public transport

    Mountain Network Ardennes is situated in the southern region of Belgium, approximately 3 hours by car from Utrecht. Is transport a problem or would you like to travel without your parents? No problem! You can start your camp sooner by travelling by train from Rotterdam. In Rotterdam one of our crew will meet you and the other campers and travel with you to our destination in Belgium. In this way, your camp will be even more exciting!

    Later een treinreis bijboeken?
    Mocht u op een later tijdstip de treinreis willen boeken dan kan dat tot uiterlijk één week voorafgaand aan het kamp. Een extra treinreis kunt u boeken door een email te sturen naar Summer Camps Holland (info@summercamps.nl) met vermelding van de naam, weeknummer en factuurnummer van de boeking. Geef duidelijk aan welke treinreis u wilt boeken, een retour of enkele reis heen of terug. U hiervan een losse factuur via Mountain Network Ardennen

    Want to book your train journey later?

    You can book your train journey at a later point in time, but no later than one week before the start of the camp. You can book an extra train journey by sending an email to Summer Camps Holland (info@summercamps.nl) stating your name, week number and invoice number of the booking. Please clearly indicate which train journey you wish to book, return or single to or from the destination. You will receive a separate invoice via Mountain Network Ardennes.

    Return journey

    We meet on Sunday morning at 9.30 a.m. at Rotterdam Central station and travel via Brussels to Dinant station in Belgium. On arrival at around 2.00 p.m. we will be met and taken to our camp location. At 2.00 p.m. on Saturday afternoon we will be on the train back and will be in Rotterdam Central at around 6.00 p.m.

    One way

    Book a one-way train ticket for the accompanied journey outward or return. In this way you can still visit our location but saves you one trip.

    Train ticket prices are as follows

    - € 55,00 return
    - € 30,00 one way Rotterdam – Dinant
    - € 30,00 one way Dinant – Rotterdam  

    Mountain Network
    Ferme de Pont á Lesse, 5500 Anseremme-Dinant, Belgium
    Tel: +31 (0)88 - 123 68 80 / +32 (0)82-227816T

  • How is transport to the sail camps organised?

    You come to the sail camp on your own accord. Here you will be met by the Neptunus crew who will take you to your room. In the meantime the instructors of the various courses have set out the tables where, together with your parents, you can sign up to let us know you are in. You wave your parents goodbye and make for the water straightaway.

    Sailing school Neptunus
    Bramerstraat 66-68, 8523 NJ Idskenhuizen
    Tel: +31 (0513) 431603

  • How is transport organised for the Base, Festival and Sports Camps?

    You come to the camps on your own accord. If you booked a Summer School and you come in by public transport, our taxi buses may come and fetch you from Doetinchem station and drop you off there in the evening.

    All transport during the camps for outings etc. is contracted out to a recognised taxi company, which guarantees quality transport and insurance and liability coverage. 

       
    Markant Outdoorcentrum
    Gildeweg 7, 7047 AR Braamt
    Tel: +31 (0)314 – 680 688

  • How are insurances organised?

    Every business unit under Summer Camps Holland is required to have their insurances in order. All participating children of Summer Camps Holland are insured against injury by accident through Markant Outdoorcentrum or Mountain Network. Sailing school Neptunus, Markant Outdoorcentrum and Mountain Network all have a good and balanced business liability insurance. Please be referred to our website of Summer Camps Holland for all other matters concerning insurance.

    Insurance can be extended to include a complete travel and cancellation insurance package as well. Summer Camps Holland works in close cooperation with Europeesche verzekering to facilitate this extra package. When booking, you may choose to extend your travel and cancellation insurance in the options menu.

  • I’m coming together with a friend to camp, will we be in the same group?

    If you book the exact same camp in the same week, you’ll be together in the group. When booking, it is wise to mention that you’ll be coming together so that the crew will know.

  • I have a different question

    Is your question not in the list? Please feel free to contact us!

  • I made a mistake in my booking, what should I do?

    Oops! Not to worry! If you made a mistake in your booking which you can no longer correct in your MySuymmerCamps page, please mail or phone us. We’ll see to it that the mistake is taken care of.   

  • Is there a minimum/maximum number of participants?

    Summer Camps require a minimum number of 8 persons to each Camp. If the number of applicants is below the minimum requirement, we reserve the right to cancel that particular camp. Camps may also be combined. If one of the Camps is cancelled or combined, Summer Camps Holland will communicate this change with you no later than 14 days before your departure. In case you do not agree with any of the changes, you may cancel the reservation free of charge. In case of a change in programme, Summer Camps Holland will consult with you first to discuss the best options available under the circumstances.

    The maximum number of participants is reached when the size of the group impedes the safety and the care of the group. We monitor this process carefully during the booking period, but in practice it comes down to a maximum number of around 25 participants per Camp.

  • Is my child in safe hands at Summer Camps Holland?

    The supervision of the campers is in the hands of experienced crewmembers who have been selected beforehand and are trained by Summer Camps Holland.  Crewmembers and crew with final responsibility for the camps in each location are present day and night. At Base Camp they are the proprietors of Markant Outdoorcentrum, at the Sailing Camps it is the Sailing school Neptunus and at the Ardennes Camps it is the location manager of Mountain Network.

    A VOG (Dutch Certificate of Conduct) is required for every crewmember. We thus reduce the chance of improper conduct together with the continuous supervision and inspection of the Summer Camps Holland organisation. Please be referred to Quality and Safety for more information.  

  • Can I still cancel my Camp?

    In case of cancellation we will charge you a fee. The size of the fee depends on the number of weeks or days of the cancellation prior to the start of the camp.  

     

    • In case of cancellation more than 2 months before the activities take place, the customer is obliged to pay a minimum of 15% of the full booking price to the company.
    • In case of cancellation more than 1 month before the activities take place, the customer is obliged to pay 35% of the full booking price to the company.
    • In case of cancellation more than 14 days before the activities take place, the customer is obliged to pay 60% of the full booking price to the company.
    • In case of cancellation more than 7 days before the activities take place, the customer is obliged to pay 85% of the full booking price to the company.
    • In case of cancellation 7 day or less before the activities take place; the customer is obliged to pay 100% of the full booking price to the company.
  • How can we reach the Summer Camps (by telephone)?

    The people responsible for each Camp are present at each location day and night and can be reached on their mobile phones.

    What does Summer Camps do with mobile telephones and valuables of campers? Many campers bring their mobile telephones to Summer Camp. Summer Camps Holland wants to stimulate the children to build up relationships and to experience the camp together.  And apart from that, the children will be actively taking part in the activities all day long increasing the chance of loss or breakage of their phones. But we realise that the homefront and other social contacts during camp are important as well. During camp, therefore, mobile phones and other valuables are stored safely away at each Camp. After the evening meal, at certain dedicated points in time, everybody can use his/her phone to call, send text messages or apps. If you do not have a mobile phone, you can use the office phone free of charge. Details about the exact phone times are in the infobooklet MySummerCamps. Each camper, however, is responsible for his/her telephone and personal belongings. 

  • Does my child get enough to eat?

    Breakfast & Lunch

    At breakfast the children are allowed to eat as many sandwiches and fruit as they need. They make their own sandwiches for lunch and decide for themselves how many they need. The crew will try as much as possible to make sure that each child eats sufficiently. The children  also take an in-between snack with them for the afternoons.  

    Evening meals

    At supper the children walk past the buffet tables where the crew serve their meals and fill their plates. In this way we can check to see if every child eats enough, eat their vegetables and that no food is wasted. The evening meals are served in rounds. Children who after their first plate is finished are still hungry are given an 2nd, 3rd (or even 4th) serving. Our cooks make sure that there is always sufficient food.     

    Hungry?

    If a child still feels hungry in between meals, he or she can always go to the crew for extra fruit and sandwiches!

  • Can we pass on special requirements?

    If your child has any particular needs, Summer Camps Holland will take those into account as much as possible. Things worth mentioning are for instance his or her birthday, medication requirements or other matters that require special attention and supervision. We have a lot of experience with many exceptional circumstances, but it is good to be in the know beforehand. Please state your requirements when you book your camp. 

  • My child has special needs regarding diet, health and/or behaviour, can he/she come to camp?

    Children with special needs regarding diet (bad eaters, allergies, vegetarian etc.), health (asthma, migraine, hay fever, allergies, etc.) or behaviour (isolating, shyness, hyper-activity, PDD Nos, ADHD, ADD etc.) can come to camp. It is important though that you mention any of these particulars when booking, so that our crew know beforehand what your child needs. The crew may supervise his or her timely medicine intake, for instance, and will be able to handle properly in certain situations.   

  • My child does not speak any, or hardly any Dutch, can he /she take part in the Summer Camp?

    The language spoken in the Camps is Dutch. You do not speak Dutch? That is no problem. All our crew and instructors speak English as well. Most visiting children often speak English reasonably well too. Over the years we have received many children in our camps whose mother tongue is not Dutch, but this has always gone very smoothly as they are quickly taken up in the group and activities.    

  • Can my child come alone to camp?

    This is certainly possible. Children often come to camp by themselves, but we notice that they make friends soon.  It happens frequently that children become such close friends at camp that they decide to go to camp together the following year. Coaching starts immediately after the start of the camp by establishing group cohesion by involving everybody as much as possible. The coaches also stimulate the children to constructive and interactive play and social exchange.     

     

  • My son/daughter was at camp but left some things behind

    At the end of each week we collect all lost objects. You may phone or mail us for possible lost items. You may choose to collect them yourself or to have them sent to your address. You do however pay postage. 

  • Do boys and girls sleep separately?

    Yes, there are separate tents for boys and girls. The crew sleep separate from the children, but in close proximity, so that they may keep any eye on them.

     

  • What are the general terms and conditions?

    You can download the general terms and conditions here They are in Dutch only. If you have questions please contact us on info@summercamps.nl 

  • What is the (Dutch) Certification Mark Children’s Holidays (Keurmerk Kindervakanties)

    Summer Camps Holland holds the (Dutch) Certification Mark Children’s Holidays (Keurmerk Kindervakanties). The Certification Mark Children Holidays is an independent quality mark of children holidays organisations. Organisations allowed to carry the mark comply demonstrably with the strict criteria regarding safety, hygiene, and quality. We have annual audits by an independent inspection authority and comply with the highest standards in the sector of children’s holidays. Please be referred to Quality & Safety for more information. 

  • How are food and drinks organised at Summer Camps?

    Breakfast, lunch and the evening meals and drinks are included in the Summer Camps. Our cook prepares a fresh meal every day. This guarantees good quality food. We try to cater as much as possible to what children of a certain age like best, but that does not mean that they should eat unhealthy food. Our cook therefore prepares sensible and nutritious meals. We also provide the refreshments and snacks. Naturally, we also take special dietary requirements of the campers into consideration, such as special diets or vegetarian diets. You are kindly requested to indicate your preference on the enrolment form.

     

  • What are the start and end times of the Belgian Ardennes Camps?

    The camps in the Belgian Ardennes have their walk-in-hour between 2.00 and 3.00 p.m. on Sunday afternoon. You are invited to coffee or tea on arrival and a guided tour of the premises at which time the Camp start! The camps end on Saturday afternoon at 12 noon. The camps are concluded with a joint lunch.

  • What are the start- and end times of the Base, Festival and Sports Camps?

    On Sunday afternoon between 2.30 p.m. and 3.00 p.m. you are invited to register at the tables set out in the restaurant of Markant Outdoorcentrum. At about 3 o’clock when everyone is in there will be a short word of welcome at which time the Camps start! On Saturday morning at 11.30 a.m. the camps finish and you may fetch your child(ren) at that time.

  • What are the start and end times of the Camps?

    The Base Camps and the Theatre and Sports Camps are open to receive the campers on Sunday afternoon between 2.30 p.m. and 3.00 p.m. These Camps finish on Saturday morning at 11.30 a.m.

    The daycamps start at 9.00 a.m. The day camps finish at 5.30 p.m.

    The 4-day camps from Sunday thru Wednesday start Sunday afternoon at 3.00 p.m. and finish Wednesday at 12.30 p.m. When you come to the 4-day camps from Wednesday thru Saturday, your camp starts on Wednesday afternoon at 1.00 p.m. and finishes on Saturday morning at 11.30 a.m.

    The Belgian Ardennes Camps are open to receive the campers between 2.00 p.m. and 3.00 p.m. The Ardennes Camps end on Saturday at noon, when we all have lunch together to finish the week. 

    The Sailing Camps are open to receive the campers on Sunday between 12.30 p.m. and 1.30 p.m. The sailing camps finish on Saturday morning at 10.00 a.m.

    When you bring or fetch your child, you are welcome for coffee or tea or soft drinks in our restaurant.  You also have the opportunity to be shown around the premises. For more information please be referred to our info booklet on your ‘MySummerCamps’ page. This page can be downloaded as of 1 May.

  • What are the start and end times of the day camps?

    The day camp starts at 9.00 a.m. and ends at 5.30 p.m.

  • What are the start and end times of the Summer Schools?

    The Summer Schools start every day at 9.00 a.m. at Markant Outdoorcentrum. If you come by bus or train, please indicate if you want to make use of our taxi buses that run from Doetinchem station to Markant Outdoorcentrum. The Summer Schools end at 5.00 p.m. 

  • What are the start and end times of the Sail Camps?

    The walk-in-hour of the sail camps is on Sunday afternoon between 12.30 p.m. and 1.30 p.m. The camps end on Saturday at 10.00 a.m. When leaving and/or collecting your child, you are invited for coffee, tea or soft drinks in our restaurant followed by a tour of the premises. For more information please be referred to our info booklet on your ‘MySummerCamps’ page. This can be downloaded as of 1 May.

  • What are the start and end times of the 4-day Camp?

    The 4-day camp from Sunday through Wednesday starts Sunday afternoon at 3.00 p.m. and ends Wednesday afternoon at 12.30 p.m.

    The 4-day camp from Wednesday through Saturday starts Wednesday at 1.00 p.m. and ends Saturday at 11.30 a.m.

  • What are the start and end times of the Fun & Adventure Camp in the May vacation?

    On Monday morning at 10.00 a.m. the Fun & Adventure Camp starts at Markant Outdoorcentrum. When everyone is in, there will be a short word of welcome at which time the camp starts! On Friday afternoon at 3.00 p.m. the camp ends at which time you may collect your child.   

  • What are the risks in the Freerunning Camp?

    Freerunning is a risk sport. By making use of good trainers and recognised training facilities, such as the gymnastics hall and carefully chosen outdoor facilities, we strive to limit accidents as much as possible. At camp the youngsters are only allowed to do their tricks in the company of the trainers and we are constantly focused on what the free runners do! Apart from some scrapes, a sprained knee or ankle, there have not been any serious accidents in the 3 years since we have been running the Freerunning Camp.  

    Exclusion clause liability insurance

    We are sorry to have to inform you that our liability insurance has excluded freerunning from their coverage. This decision is based on the negative image that freerunning has in the eye of the insurer. At the moment therefore, we cannot accept any liability in case of an accident during freerunning. We are working on reversing this negative image so that we may eventually take up freerunning in our liability insurance coverage as well. When Summer Camps Holland have been neglectful in their execution of the trainings as presented, liability proceedings will be granted.  Obviously, all other activities concerning the Freerunning Camp are routinely covered by our liability insurance.  

    Should you have any questions concerning our insurance policies, please do not hesitate to contact us.

  • What snacks does my child get?

    After breakfast the children are given a snack and a fruit drink for their lunch boxes. We offer them fresh fruit every day and coax the children to eat as healthy as possible. But from time to time they are also given a tasty granola bar, cookies, a fruit drink or beverage.

  • Can we the parents stay overnight in the vicinity?

    Yes, that is possible. We understand that parents may feel slightly anxious when they send their children to summer camp. It is therefore possible to stay overnight in the vicinity. Below you may find a number of venues:

    Bungalowpark Landal Stroombroek
    Hotel Villa Ruimzicht
    Hotel Carpe Diem
    Hotel Ruimzicht
    Camping De Dassenboom
    Camping het Peeske
    Camping Brockhausen

    Are you looking for a nice accommodation near the Ardennes Camps? Take a look at https://mountain-network.nl/ardennen/overnachten/

     

     

  • Do you take pictures during Camps week?

    Yes we take pictures. During camp week the crew make pictures of camp life, the campers themselves  and the activities. In some instances, we also shoot film. After camp week is over, the pictures are placed on the Facebook page of Summer Camps Holland. The pictures are carefully screened  before we place them on our site. Summer Camps Holland reserves the right to use pictures and films for publication without the right to further compensation.  If you do not wish your child to be photographed or filmed, please indicate this on your enrolment form at the time of booking.

    Besides all the digital pictures of your holiday week, it is also nice to have a tangible souvenir of a marvellous week. That is why Summer Camps works together with KieKieAlbum. After the camp is over, you can choose from all the photographs to compose your own album. For a small fee, the album will be sent to you by post.

  • Do you work with certified instructors?

    Markant Outdoorcentrum, Mountain Network and Sailing school Neptunus all work with certified instructors who are put in with the activities: the Outdoor team at Base Camp, the climbing instructors in the Ardennes Camp and the CWO certified instructors at the Sailing school (CWO: (Dutch) Commission Water sports Training Programmes). Please be referred to Quality & Safety for more information.